Refund policy
Return & Refund Policy – HomeDec
At HomeDec, customer satisfaction is our top priority. We are committed to providing high-quality home-use products and a hassle-free shopping experience. This Return and Refund Policy explains how you can return items and request refunds.
Return Policy
We offer a simple and customer-friendly return policy:
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Customers can request a return within 7 days of receiving the product
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Items must be unused, undamaged, and in original packaging
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Proof of purchase (order confirmation or receipt) is required
If your product arrives damaged, defective, or incorrect, please contact us immediately for assistance.
Refund Policy
Once your returned item is received and inspected:
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued through the original payment method (if applicable)
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In case of Cash on Delivery (COD), refunds may be processed via bank transfer or mobile wallet
Exchange Policy
We offer exchanges in the following cases:
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Wrong product delivered
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Defective or damaged product
Our team will arrange a replacement as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
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Used or worn products
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Items damaged due to misuse
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Products without original packaging
Return Process
To request a return or refund:
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Contact us via email or phone
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Provide your order details and reason for return
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Our support team will guide you through the process
Contact Information
📧 Email: salehomedec@gmail.com
📞 Phone: 0326-0437911
📍 Address: Sharqi Colony (East), Vehari, Punjab, Pakistan
Why Shop with HomeDec?
HomeDec is your trusted online store for affordable and quality home products in Pakistan. We aim to build long-term trust by offering reliable customer support, easy returns, and transparent policies.
By shopping with HomeDec, you agree to this Return and Refund Policy.